Refund policy
Return & Refund Policy
At White Home Supply, we want you to be satisfied with your purchase. If you experience an issue with your order, we’re here to help.
Return Window
We accept return requests within 30 days from the date your item is marked as delivered.
Return Eligibility
Returns are accepted only if the item:
* Arrives damaged.
* Is defective.
* Is incorrect (you received the wrong item).
To be eligible, please provide:
* Your order number.
* A description of the issue.
* Clear photos showing the damage, defect, or incorrect item.
Please do not send any item back without contacting us first.
Return Process
To request a return, contact us at:
whitehomesupply@gmail.com
Our support team will review your request and, if approved, provide the appropriate return instructions and return address.
Change of Mind
We do not accept returns or refunds if you change your mind, order the wrong product, or no longer want the item.
Please review your order carefully before completing your purchase.
Refunds
If your return is approved because the item arrived damaged, defective, or incorrect, we will provide an appropriate resolution, which may include:
* A replacement item.
* A refund to your original payment method.
* Another solution when appropriate.
Refunds are processed after the claim has been reviewed and approved. Processing times may vary depending on your payment provider.
Order Cancellations
Orders may be cancelled only before they have been processed or fulfilled.
Once an order has been processed or shipped, it cannot be cancelled.
Non-Returnable Items
The following items are not eligible for returns:
* Products without defects.
* Products ordered by mistake.
* Products no longer wanted.
* Used products.
* Products damaged through misuse.
* Final sale or clearance items.
* Gift cards (if applicable).
Contact Us
If you have any questions regarding this Return & Refund Policy, please contact us at:
White Home Supply
Email: whitehomesupply@gmail.com